waiting for server


What is Premium Support?

If your customer has a problem with their computer or related equipment, we can help them solve the problem quickly and affordably.

Using our cutting edge technology and the power of the internet, our technicians can connect to a home or office computer from our tech center safely and securely.

Your customer can get their computer fixed from the comfort of their own home or office, without needing to pack it into a store or allow a stranger to enter their home.

We only hire the best technicians to offer premium remote support.

How It Works

  • Connection: To get started, direct your customer to your Premium Support Department, which is NerdDeck custom branded for you.
  • Free Diagnosis: A technician will ask questions and remotely look at your customer's computer to analyze the source of the issues.
  • Service Offer: Once the tech has found the cause of the problem, they will let your customer know what is wrong. If it can be repaired remotely, the tech will offer to perform the service.
  • Solution Performed: If the service offer is accepted, your customer will be guided through our secure payment system and the tech will perform the services.
  • Feedback Welcomed: We welcome unbiased customer feedback which is forwarded to your dashboard to assure the quality of our service.

Guaranteed Services

We are so serious about customer satisfaction that all our remote technical services are backed with a full 100% money-back guarantee.

Our goal is to give your customer the best customer service experience possible, every time.

Our platform offers a professional, safe, stable, and user-friendly environment. It is simple to use, highly secure, and equipped with a range of powerful tools designed to give your customer the support they need.