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Privacy Policy


Our Privacy Policy is intended to inform you of the policies and practices regarding collection, use and disclosure of your personal information.

Collection of your Personal Information

We may collect and store information as part of operating our support services. NerdDeck and our affiliates, collectively known as the "Service", may ask you to provide personal information, such as your e-mail address, name, address, telephone number and billing data. We may also collect and store your service history, chat records, phone conversations, screen recording and feedback reports pertaining to your service.

We may also collect additional information to perform services. Device information is technically collected, such as hardware model, operating system version, unique device identifiers, system settings, system software, connection information, IP address, web log information, network information, demographics and navigation data. All of your activity through the Service may be recorded in a secure database.

How we Collect Information

  1. We collect information from you when you interact with us about a service we offer or provide.
  2. We may obtain information about you from an affiliate or partner referring our services.
  3. We automatically collect certain types of information when you visit our websites or use our services using the following or similar tools.
    • "Cookies" are small data files placed on your computer by the websites you visit and can be used to help recognize you as a user of that site when you return, or when you visit other sites. Cookies allow proper functionality of a website.
    • "Web beacons" are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and statistical data.
    • A "widget" is a small program or application that can be embedded in a web page. Widgets can provide real-time information, such as stock quotes or weather reports, or other functionality. Widgets are often provided by a third party, and may allow that third party to collect data about users viewing that page.
    • A Web "server log" is a record of activity created by the computer (called a "server") that delivers the Web pages you request to your browser. For example, a Web server log may record the search term you entered or the link you clicked to bring you the Web page. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.

Use of Your Personal Information

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient service and our primary goal is to provide premium services that are maintained, measured, protected and constantly improving.

When you contact the Service, we may keep a record of your interaction, to assist in future service communications. When services are referred from an affiliate, the support service records may be shared with them.

We may use your email address to communicate about the services you requested. We do not sell or rent your personal information. We do not spam. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Sharing of Your Personal Information

Except as described in this statement, WE WILL NOT DISCLOSE your personal information outside of the Service and its subsidiaries and affiliates without your consent. Some services are co-branded to another company (partner/affiliate). If you register to or use such a service, both the Service privacy statement and the partner’s privacy statement may be displayed. Both our Service and the partner will receive information you provide.

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

Security of Your Personal Information

Our Service is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We store the personal information we collect on computer systems with limited access, which are located in controlled facilities. However, no security system is infallible. We cannot guarantee the security of our database, web sites, or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

Links to Third Party Sites

Our sites may contain links to other sites, including sites operated by other entities. Please be aware that these sites may collect personal information about you. We urge you to review the privacy policies posted on any web site you visit before using the site and providing personal information. We are not responsible for the privacy practices or the content of such websites.

Collection and Use of Children's Personal Information

Our website is not designed to attract children under the age of 13. We do not intentionally or knowingly collect information from anyone under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete the data.

Changes to This Privacy Statement

This version of the Privacy Policy is effective as of June 2012. We reserve the right, to modify, alter, or otherwise update this Policy at any time, and you agree to be bound by such modifications, alterations, or updates. We will notify you of material changes to this Policy by posting the revised policy with the date it was revised on this page. Your continued use of the Sites constitutes your agreement to this Policy and any updates. We encourage you to periodically review this Policy to stay informed about how our Service is protecting your information.

How to Contact Us

We are committed to keeping your private information secure. If you have questions or concerns regarding this statement, please email: Info@NerdDeck.com